About The Role

The Role and Impact

Responsible in supporting customer reported Intel product quality and technical issues.
May require interacting with customer directly in certain circumstances.
Performing technical investigation on customer returns, conducting basic component and system testing, advocating customer concern to internal teams, working with Intel internal teams to determine root cause and corrective action to prevent reoccurrence of problem.
Compose technical report for issue closure.
Responsible for establishing support of new product and drive improvement of the customer support process for existing products.

Qualifications

Minimum Qualifications

You should possess a bachelor or above in science or electrical and electronics engineering or computer architecture.
Basic technical knowledge in microelectronics, computer organization and architecture.
Strong communication skills in verbal / written and fluent in English speaking.
Able to work independently with minimum supervision.
Willing to work with people from various geographies and/or countries.
Willing to work in a diverse environment where interaction will involve customer and internal counterparts from Malaysia, PRC, TWN, Japan and other geos.

Job Type

Shift

Shift 1 (Vietnam)

Primary Location

Vietnam, Ho_Chi_Minh_City

Additional Locations

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change. Privacy Statement:

Your privacy matters to Intel and we comply with applicable data protection laws. We collect and maintain personal information for recruitment related activities and your data will not be used for any other purpose.