Lead - Voice Core Site

Job responsibility

• Responsible for proving technical support for VOIP & PSTN network.
• Ensuring NW fault and customer complaint resolution.
• Backup of Voice Core Nodes CDRs
• Backup of Voice Core Node DB
• POI Augmentation
• Fault Rectification Hardware
• POI Outages Handing
• Patch upgrades
• R & R activities
• New product /Equipment testing
• ACT Portal CR management
• New POI commissioning
• PRI / SIP migrations
• Internal RA Audit compliance
• Complaint Handling
• Support to Service account Manager
• BSNL/MTNL payments
• ITTN POI co-ordination
• Special projects
• PV audit/ AMS portal update
• PM activities
• Support to Infra/TX team
• DOT Audits
• Internal/External Audits of TTSL

Span of control

TTL Network Operations

Key Customer

NOC, NW Planning, FO, CSO, SCM, Finance

Necessary

Preferred

Skills

• Over 10+ years of experience in Voice & VAS core domain.
• Strong understanding of project management, customer service, and technical knowledge voice core network elements, including NGN, IMS MGW, IMS, SBC, IN, STP & SMSC
• Excellent problem-solving, leadership, and communication skills.
• Proficiency in network monitoring and troubleshooting tools (e.g., Wireshark, Tektronix)..
• Experience with VoIP, SIP Trunking, and other IP-based communication systems.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Project management experience .
• Innovative thinking for analysing customer issues and resolution.

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Team Handling

Qualification

PGDM/B.E./B.Tech (Telecom/Communication/Instrumental)

Overall Work Experience

Over +10 years of experience

Behavioural Attributes

• Positive thinking
• Willingness to work in a competitive environment.
• Customer centric
• Team player
• Good listener