Analyst, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Account Management

The Australia market serves as a good platform to drive incremental business for Mastercard through new opportunities in card portfolio optimisation, loyalty, digital as well as other Mastercard services and expanding into new networks. The role will work with the account management team and all relevant functional teams to achieve the market objectives in these areas through the identified deliverables below.

Major accountabilities

• Actively manage the account sales pipelines for the customer set
• Conduct research & analysis to support business strategies and customer e.g., Issuer customer growth plans, customer business reviews and internal regular management reporting.
• Use analytical and problem-solving skills to provide analyses and insights for customers or internal stakeholders.
• Participate in, and sometimes lead, projects focused on customer needs, customer event management or internal improvement.
• Work collaboratively across multiple internal teams to support a variety of business initiatives.
• Problem solves where necessary to achieve optimal outcomes for our customer set. This role provides a breath of learning through end to end & cross functional exposure within Mastercard and with our customers.

Key components of this will be

• Understanding how we make money, our pricing and profitability levers.
• Understanding the Australian cards market and issuer needs
• Understanding cards/banking loyalty
• Partnering deep into our customer organisations to understand their needs, help them solve problems and help present as a strong team to win negotiations and gain market share.
• Performing analysis and telling a meaningful story using data and information
• Must be able to multitask and juggle multiple priorities
• Must be focused on delivering on priorities.
• Building relationships internally and with our customers

All about you

• We are seeking a dynamic individual with strong analytical abilities, a proactive mindset, and a track record of successfully delivering on responsibilities.
• You’ll be capable of working effectively both independently and as part of a team.
• Be able to thrive in a fast-paced, deadline-driven environment and possess excellent multitasking skills.
• High level of proficiency in advanced Word, Excel, and PowerPoint is essential, along with intermediate to advanced data manipulation capabilities.
• Meticulous attention to detail and exceptional verbal and written communication skills are a must. You should also demonstrate strong emotional intelligence (EQ) and possess exceptional relationship-building skills. • A genuine enthusiasm for continually expanding their knowledge of new digital payments technology is highly desirable.
• Previous experience in cards issuing and/or banking loyalty programs would be an asset but not essential.

This is more than just a role; it's an opportunity to gain end-to-end exposure across one of the world's leading payments companies. If you're looking to accelerate your career, develop new skills, and make a meaningful impact in a fast-paced environment, apply via the links below.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.