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Spanish Bilingual - CSR
PM Consulting · Philippines
About The Role
Spanish Bilingual - CSR
Cebu City, Cebu, Philippines, Cebu, Philippines
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Job Openings Spanish Bilingual - CSR
About the job Spanish Bilingual - CSR
We are seeking a highly motivated Spanish Bilingual Customer Service Representative to provide excellent customer support to Spanish- and English-speaking clients. The role involves handling inquiries, resolving concerns, and ensuring a positive customer experience across various communication channels.
Key Responsibilities
- Handle inbound and/or outbound customer interactions via phone, email, or chat in both Spanish and English
- Provide accurate information regarding products, services, policies, and procedures
- Resolve customer complaints and concerns in a timely and professional manner
- Document customer interactions in the system accurately
- Escalate complex issues to appropriate teams when necessary
- Meet or exceed performance metrics (e.g., CSAT, AHT, FCR)
- Maintain a high level of professionalism and empathy in all interactions
Qualifications
- Fluent in Spanish and English (written and verbal)
- At least high school diploma or equivalent; college degree preferred
- Minimum 6 months to 2 years of customer service experience (BPO experience is an advantage)
- Strong communication, problem-solving, and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficient in basic computer applications and CRM tools
Preferred Qualifications
- Experience in handling international or multicultural customers
- Background in industries such as healthcare, finance, or e-commerce (depending on account)
- Familiarity with customer support tools (e.g., Zendesk, Salesforce)
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