Mandarin Bilingual - CSR

Mandarin Bilingual - CSR

Cebu City, Cebu, Philippines, Cebu, Philippines

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Job Openings Mandarin Bilingual - CSR

About the job Mandarin Bilingual - CSR

We are looking for a detail-oriented and customer-focused Mandarin Bilingual Customer Service Representative to support Mandarin- and English-speaking customers. The role involves delivering high-quality service, resolving inquiries, and ensuring customer satisfaction across multiple communication channels.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone, email, or chat in Mandarin and English
• Provide accurate information about products, services, billing, and company policies
• Resolve customer issues efficiently while maintaining a positive customer experience
• Document all interactions accurately in the system
• Escalate complex or unresolved concerns to the appropriate teams
• Meet or exceed key performance indicators (KPIs) such as CSAT, AHT, and FCR
• Maintain professionalism, empathy, and cultural sensitivity in all interactions

Qualifications

• Fluent in Mandarin and English (spoken and written)
• At least high school diploma or equivalent; college degree preferred
• Minimum 6 months to 2 years of customer service experience (BPO experience is an advantage)
• Strong communication and interpersonal skills
• Good problem-solving and critical thinking abilities
• Ability to multitask in a fast-paced environment
• Proficient in basic computer applications and CRM systems

Preferred Qualifications

• Experience supporting international or Mandarin-speaking markets
• Background in industries such as e-commerce, finance, healthcare, or tech support
• Familiarity with tools like Salesforce, Zendesk, or similar platforms

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