About The Role

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

Essential Duties and Responsibilities

Training Delivery & Certification

Deliver installation training and certification curriculum in the field across all certification levels, using the standards, materials, and delivery model established by the Mobile Installation Partnerships Training Team .
Conduct hands-on certification assessments and skills evaluations, verifying that technicians can install to Protech quality, safety, and customer-experience standards before they are released to work independently.
Certify Protech's existing ADAS and ADM technicians into the mobile installation program, and onboard and certify new installation technician talent as the segment scales.
Document assessment results, certification status, and recertification activity accurately and on time in the LMS and related tracking tools.
Deliver re - certification and refresher training as hardware, vehicle platforms, and installation procedures change.

Field Coaching & Quality Support

Provide on-site coaching and side-by-side support to technicians and installation partners during live installs, correcting practices in the moment and reinforcing standard procedures.
Observe installs across the full range of fleet vehicles—passenger vehicles, tractor trailers, heavy equipment, and specialty platforms—and identify skill gaps, recurring errors, and safety concerns.
Escalate quality trends, procedural gaps, and content inaccuracies to the t raining team , and support corrective training where field performance indicates a need.
Support new-market and new-partner launches by conducting initial trial installs and delivering the training required to have a certified, ready workforce in place ahead of demand.

Content Support & Field Procedure Capture

Capture field procedures during new install s to include proper wire routing, hardware/sensor/ camera mounting locations, and vehicle-specific variation s and submit source material to the Training Team for inclusion in installation job aids and SOPs.
Pilot and provide feedback on new job aids, quick-reference guides, and training content before final release.
Help maintain consistency of delivery across markets and partners by using the current, version-controlled versions of all training materials.

Partnership & General

Serve as a day-to-day training point of contact for installation partners and technicians in assigned markets .
Champion a culture of safety, quality, and technical excellence within the mobile installation workforce.
Execute special projects and other duties as assigned by the Training Manager and Operations leadership.

Qualifications and Education Requirements

High school diploma or technical school graduate; associate degree in automotive technology, heavy equipment technology, education, or a related field preferred.
3+ years of hands-on experience in vehicle or equipment installation, service, or technical fields, including exposure to the heavy equipment space (e.g., tractor trailers, off-highway, construction, or fleet heavy vehicles) in addition to automotive/light-vehicle work.
Background i n advanced vehicle diagnostics, telematics, or electronic/aftermarket hardware installation strongly preferred.
Experience training, mentoring, or coaching technicians, whether formally as a trainer or informally as a lead technician; experience delivering structured curriculum is highly valued.
Excellent communication, facilitation, and presentation skills, both in person and virtually, with the ability to adapt instruction to varying experience levels.
Comfortable working hands-on at installation sites and able to travel an estimated 50– 60 % within all installation markets.
Working knowledge of Microsoft Office and related programs
ASE, I-CAR, OEM, or relevant equipment/installation certifications preferred and must be maintained where applicable.
MECP (Mobile Electronics Certified Professional) certification is a preferred but not required . Candidates holding MECP certification at any level (Basic, Advanced, or Master Installer) will be given preference, and non-certified hires may be supported in pursuing it.
Must have a valid driver's license and the ability to pass an MVR check.