Senior Production Analyst

iSpace is a global services company focused on outsourcing, consulting and staffing. Over the last decade, we have helped numerous corporations and institutions reach their business objectives and IT goals.

iSpace services are centered in three areas - IT Outsourcing, IT Staff Augmentation, and Business Process Outsourcing. Our team of seasoned professionals based in the United States and India focus on providing results, driving innovation and affecting outcomes. Our clients have come to rely on our expertise, our commitment to quality, customer service and our innovative approach to problem solving to help create sustainable value for their customers and shareholders.

Specializing in Healthcare, Entertainment, Automobile and Financial Services, we work with Fortune 1000 companies throughout the United States. Our commitment to customer satisfaction is reflected in the fact that over 90% of our client base have remained with us for over 5 years.

Job Description

Title: Senior Production Analyst

Location: Cary, NC

Duration: 5 Months Contract (Potential to go PERM eventually)

Responsibilities

Seeking a Senior Product/Systems Analyst to coordinate and lead organizational analysis efforts, identify current capabilities, offer opportunities for improvement and drive measurement, prioritization and implementation of identified opportunities. As the Senior Product Analyst, you will work closely with Product Owners on strategy, how to best deliver product roadmaps and deliver cutting edge technology solutions that improve the mortgage loan process for our customers.

The Senior Product/Systems Analyst will

Leads organizational analysis efforts to identify current capabilities, opportunities for improvement and drives measurement, prioritization and implementation of identified opportunities

Interact and coordinate with system developers and business subject matter experts on application changes, development, and deployment

Gathers business requirements that effect technology systems, and engage with technology partners to develop solution through technology change process

Writes, communicates and vets requirements and user stories with business leaders using different approaches such as use cases, activity diagrams, sequence diagrams and state charts, data dictionaries, class or entity relationship diagrams to ensure complete understanding by business leaders/executives while working with an Agile framework

Identifies and manages stakeholders and teams of people across functional areas to implement a project by understanding key stakeholders authority and influence as it pertains to business process

Works effectively inside a Scrum or Kanban team

Comfortable documenting acceptance criteria

Conduct and participate in Scrum ceremonies and retrospectives

Create and maintain system and user documentation

Coordinate and conduct testing and user training

Provide regular verbal and written reports to management

Create workflow diagrams and technical documentation

Collaborates with Tech Leads and UAT to define when user stories are done

Manages stakeholders and teams of people across functional areas to implement a project

Coordinates risk assessment and uses risk assessment output to help mitigate risks to project

Participates and leads backlog grooming sessions for ongoing roadmap planning

Assists the Product Owner in strategy on how best to deliver product roadmap

Plan, develop, oversee, execute and certify changes by establishing rigorous test plan through design and implementation phases and tracking test results to ensure changes are complete and accurate to finalized requirements

Perform other related duties as required and assigned

Demonstrate behaviors which are aligned with the organization's desired culture and values

Qualifications

• 4 Year college degree (Bachelor) or equivalent work experience
• 7+ years of Agile experience
• Excellent interpersonal, verbal and written communication skills
• Excellent organizational skills
• Strong teamwork mentality, including mentorship of junior analysts
• Highly proficient in the G-Suite (Docs, Sheets, Slides, etc)
• Data analysis experience a plus
• Knowledge of BI Tools a plus
• Knowledge of JIRA, Confluence or similar tools required
• Must be a team player with strong attention to detail, with the ability to work independently
• Must be able to work across multiple projects at one time, and collaborate with other teams to ensure deliverables are done on time

Additional Information

All your information will be kept confidential according to EEO guidelines.