About The Role

Join our innovative team at ALCIVIA as a Digital Transformation Strategist dedicated to advancing our energy business operations through cutting-edge technology and data solutions. In this pivotal role, you will drive digital initiatives that enhance accuracy, efficiency, customer service, and overall business performance. You will serve as a vital link between energy operations, customer service, business users, and IT, ensuring seamless integration and adoption of digital tools and processes.

Key Responsibilities

Digital Transformation and Technology Optimization

Identify opportunities to improve processes through technology, automation, reporting, and digital tools.
Evaluate, recommend, test, and support implementation of software, system enhancements, integrations, and workflow improvements.
Serve as a business system resource for energy-related technology platforms and help ensure tools are used consistently and effectively.
Partner with internal stakeholders and vendors to troubleshoot issues, optimize functionality, and improve user adoption.

Data Management, Cleaning, and Analytics

Lead efforts to improve the quality, consistency, accuracy, and completeness of customer, operational, product, delivery, and reporting data.
Conduct data audits, data cleansing, duplicate review, validation, and exception monitoring to identify and correct inaccuracies.
Work closely with our business intelligence partner to develop reports, dashboards, and analysis that provide actionable insights for energy leadership and business teams.
Support data governance practices, documentation standards, and repeatable processes that increase confidence in business reporting.

Process Improvement and Operational Efficiency

Review current workflows and identify ways to improve accuracy, reduce manual entry, eliminate rework, and increase efficiency.
Document processes, recommend best practices, and create standard work resources to improve consistency across locations and teams.
Develop and monitor performance measures that evaluate the effectiveness of new systems, process changes, and data improvement initiatives.
Support cross-functional projects focused on customer experience, operational excellence, and business transformation.

Training, Adoption and Change Support

Develop and deliver training, job aids, process guides, and user resources for energy technology platforms, reports, and workflows.
Provide ongoing coaching and user support to help employees understand and adopt improved digital tools and processes.
Gather feedback from end users and recommend additional system, process, or training improvements.

Required Skills & Qualifications

Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field; equivalent experience will be considered.
Three to five years of experience in business systems, data analytics, process improvement, technology implementation, operations support, or related areas.
Strong analytical, problem-solving, organizational, and project coordination skills.
Demonstrated ability to work with data, identify inaccuracies, clean information, build reporting, and translate insights into practical business recommendations.
Strong communication and training skills with the ability to explain technology and data concepts in clear business terms.
Proficiency with energy-based applications, databases, CRMs, and ERPs.
Ability to collaborate across departments, influence change, and maintain confidentiality and professional judgment.

Preferred

Experience within energy, propane, refined fuels, agriculture cooperative, distribution, or related industries.
Experience leading technology adoption, process improvement, data governance, or digital transformation initiatives,
Business analysis, change management, and project management coursework or certifications.