SUPPORT ASSOCIATE

Core Responsibilities: Maintain and update the department’s database of requests in a timely and accurate manner. Review and assess the accounts submitted in relation to the Loandex request, ensuring that all required information and supporting documents have been provided, and that the necessary consent forms have been duly signed. Prepare a list of subject inquiries for submission to the BAP-DX Loandex System. Process all required reports (NDB, NFIS and CMAP) associated with daily incoming requests. Review Credit Investigation Reports regularly to ensure completion prior to their respective due dates. Verify the masterlist from the BAP-DX Loandex System against the bank’s system database. Prepare and submit daily responses to the BAP-DX Loandex System, with clients’ existing and past dealings with the bank. Release Credit Investigation Reports daily. Update and report monthly data on past due and fully paid accounts to BAP-DX Loandex System. Update and report adverse accounts to the BAP-NFIS system. Route confirmed fully paid accounts for updating in the Loandex report. Address and respond to internal and external inquiries and clarifications. Actively participate in the unit’s automation and process improvement initiatives. Prepare monthly Cost Recovery reports and transmit billing details to the requesting unit. Monitor and manage EPROC transactions on a regular basis. Qualifications: Graduate of a 4 year Bachelor’s/College Degree, related to Business, Banking or Finance Preferably with knowledge and experience in banking processes in loans and customer service Adept in the needed MS Office systems, good interpersonal relationship, oral and written communication skills, service oriented Fresh graduates are welcome to apply Willing to be assigned in MAKATI