IN_Senior Associate_GTM Strategy_Customer Consulting_Advisory_Gurugram

Job Profile : At PwC our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs develop customer-centric solutions and offer guidance and support to help clients enhance their customer experience and drive business growth. As a customer consulting generalist at PwC you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs provide consulting services across different customer-related areas and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience drive business growth and improve overall customer satisfaction. Job Description : Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Profile Skills : Accepting Feedback Active Listening Analytical Thinking Business Case Development Business Development Business Expansion Business Model Development Business Transformation Channel Partner Management Communication Creativity Customer Analysis Customer Engagement Customer Experience (CX) Strategy Customer Insight Customer Relationship Management Customer Retention Customer Service Customer Strategy Customer Success Customer Transformation E-Commerce Embracing Change Emotional Regulation Empathy Go-to-Market Strategies Inclusion Intellectual Curiosity Learning Agility Marketing Strategy Market Trends MarTech Operational Excellence Optimism Project Facilitation Sales Process Development Self-Awareness Strategic Planning Strategic Solutions Strategy Consulting Teamwork Well Being