About The Role

We are looking for a Customer Delivery Operative – HGV Class 2 to deliver goods to customers, whilst also providing an excellent customer service experience. Are you looking to become a part of a team that is transforming customer experience in a growing industry?

In this role, you will

Take pride in being responsible for ensuring customers receive the hire equipment they have ordered or collected, on time and in a positive, friendly manner
Ensure we meet our target of 98% on-time delivery
Resolve problems promptly, communicating with customers and colleagues as needed
Load and unload THX’s hire equipment using appropriate lifting equipment and manual handling techniques
Follow safe working processes while driving and loading/unloading.

YOU MAY ALSO

Communicate with colleagues in other departments to ensure customer requirements are met
Operate THX’s delivery IT system, updating the system data and taking pictures of equipment
Raise issues and opportunities to improve the THX operations
Identify sales opportunities while travelling and report these back to the sales team
During quieter periods, you may be required to support our Warehouse and/or Workshop department.

The full-time schedule ranges from start times between 5:00am-7.30am, Monday to Friday.

IT IS ESSENTIAL THAT YOU HAVE

Experience in providing excellent customer service
A valid, clean UK HGV Class 2 licence and up-to-date CPC
Experience in driving and delivering goods
Familiarity with IT and navigation systems.

You will also ideally have a current IPAF licence.

THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities. Benefits include:

Recharge with 25 Days Holiday (with Bank Holiday’s on top).
Need a little more time off, or would extra cash suit you better? Our Annual Leave Buy & Sell Scheme gives you the flexibility to choose what works best for you each year.
Looking after your future with a Company Pension.
Special recognition and rewards incentives.
NO MORE PACKED LUNCHES: Enjoy access to our fully stocked kitchens, filled with snacks and treats to keep you fueled throughout the day.
A great opportunity to join an expanding team.
Paid overtime.
Free on-site parking.
Good quality PPE and uniform provided.