IQOS Field Sales Representative - Westfield Stratford

• Benefits: Competitive salary, performance-related monthly store bonus, pension
• PLEASE NOTE: Applicants must be aged 18+ due to the nature of the product.

About IQOS

IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.

With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.

The Retail Sales Assistant Role

We're looking for an enthusiastic and customer-focused Retail Sales Assistant to join our team. This is a sales-led role where you'll educate adult smokers about IQOS, deliver exceptional customer experiences, and help drive store performance in a highly engaging retail environment.

Key Responsibilities

• Educate adult smokers on the benefits of IQOS through engaging conversations, product demonstrations and guided trials.
• Deliver outstanding customer service while confidently driving sales performance.
• Support the Store Lead in achieving store targets and maintaining an exceptional customer experience.
• Maintain high standards of store presentation, cleanliness and merchandising.
• Support day-to-day store operations including opening and closing procedures, stock management, reporting and cash handling.
• Ensure all sales are completed in line with Challenge 25 and all regulatory and compliance requirements.

About You

• Previous retail or sales experience, or a genuine passion for selling and engaging with customers.
• Demonstrates confidence when engaging and building rapport with customers.
• Delivers exceptional customer experiences through consultative selling.
• Thrives in a target-driven retail environment.
• Learns new products quickly and confidently communicates their features and benefits.
• Adapts communication style to meet the needs of different customers.
• Maintains high standards of professionalism at all times.

INDHP