Product Linking

Product Linking Analyst, Customer Operations

• As Engage3 moves into this next stage of growth and evolution, we are committed to
• excellence and innovation.
• Customer Operations plays a crucial role in our organization as they directly influence
• customer satisfaction and loyalty. By streamlining processes and enhancing
• communication, we ensure that our customers have a seamless experience with our
• products and services. This not only fosters positive relationships but also drives repeat
• business and referrals, ultimately contributing to our growth and success in the
• marketplace. Investing in customer operations demonstrates our commitment to putting
• the customer first, which is essential in a competitive environment.
• An important part of our success is having the right people in the right roles.

Position Overview

• As a Product Linking Analyst, you will serve as the critical starting line to ensure our

• foundational links are established correctly and efficiently, aligned to both our SOWs
• and customer requirements to achieve the highest quality links for our customers.

Key Responsibilities

• Execute foundational linking tasks at a speed within 10% of the team average, while

upholding 95% or higher accuracy.

• Proactively learn and complete additional linking-related responsibilities, such as stale

link reviews, reprocessing rejects, and proposed linking tasks, as needed.

• Complete assigned Udemy courses or other company-provided training resources to

support continued learning and skill development.

• Raise concerns promptly regarding linking tasks, including parameter clarification,

process uncertainties, or tool-related issues.

• Submit clear and detailed support tickets for tool issues and actively monitor progress

until resolution.

• Decipher cryptic product descriptions to make appropriate matches between

products across the many different verticals we work with.

• Identify meaningful components and compare/contrast differences between retail

products.

• Partner cross-departmentally to maintain and improve programs within Engage3’s

software.

• Provide suggestions and direction on the appropriate use of best practices within tools

and programs.

Structure

• As a vital part of our Customer Operations department within the Customer

• Journey organization, you will play a crucial role in collaborating with our
• automated linking initiatives.

General Expectations

• 40 hours/week.
• Available during 10AM-6PM CET (unless otherwise agreed-upon with supervisor)
• Abide by all company policies and procedures.
• Drive a culture at every level that demonstrates that despite our differences

between departments, we are all on the same unified team.

• Demonstrate our core company values at all times.