Parking Operations Account Supervisor (PT) - Minneapolis

DescriptionHere at Premium Parking, we have a strong focus on developing a professional, customer-focused culture and using proven operating systems. Since our inception in 2005, we have grown from a local New Orleans parking company to over 1,000 locations nationwide.

The Account Supervisor performs a variety of tasks to ensure a smooth operation of the parking facility and is responsible for monitoring the parking facility, responding to customer inquiries, and filling an entry level management role. This supervisor will work closely with fellow team members, Account Managers, and Senior Agents to ensure that quality and safety standards are met at all times.

What We Offer

Competitive Medical, Dental, Vision, & Life Insurance

Paid Time Off

Monthly Commute and Mobile Phone Stipend

Tuition Reimbursement

Disability Insurance (Short & Long Term)

Accidental & Critical Illness Coverage

Pet Insurance

QualificationsWhat will you do as an Account Supervisor?

Patrol assigned area by foot, golf cart or truck to observe parking violations by automobiles, motorcycles, commercial vehicles, etc.

Enforce location rules by the placement of warning tickets or citations on vehicles who are subject to towing; arrange for towing of abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles

Issues tickets or citations for expired meters, improper use of specially designated or timed zones or lots, improper parking such as parking in crosswalks or other sidewalks, improperly parked motorcycles, parking in preferential areas, and related violations

Respond promptly to customers to process payments

Maintain professionalism in all interactions and use respectful communication to assist guests with their questions, problems, and concerns; relay information to the Account Manager or Senior Agent as necessary

Record and enter data collected for required citations/ violations including time, date and location of an infraction, vehicle information (license plate number, make, model and color)

Utilize excellent time management and report writing skills

Conduct lot audits and car counts at designated locations and times

Inform management of faded paint on curbs, vandalized signs, and other damage and safety issues

Immediately report any accidents, incidents or safety concerns to Account Manager

Provide traffic control, when necessary

Safely park cars as needed

Oversee employee's performance

Provide guidance to staff

Other duties as assigned

What do you need to be an Account Supervisor?

Valid driver’s license and clean driving record for at least 3 years

Excellent customer service and communication skills

Computer proficiency

Ability to verbally communicate with guests

Ability to bend and lift up to 50 pounds regularly throughout shifts

Flexible availability

Previous customer service experience preferred