Service Scheduling Coordinator - MBSJ

DescriptionWe are a locally-owned, family-operated company with locations in North/Central Austin and San Juan, TX. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.

Responsibilities include but are not limited to

• Handling and responding promptly to incoming calls, emails, and online chats.
• Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations.
• Schedule appointments according to scheduling rules.
• Maintaining strong communication skills via email, text, and google sheets.
• Perform other duties as assigned.

Qualifications

• Dynamic positivity. Just have an indefatigable great attitude!
• Genuine desire to make people happy and deliver to their expectations (clients and coworkers alike).
• Major respect for rules and processes. Everything we do has a process and a priority level.
• Enjoyment of an active, dynamic environment and able to keep several tasks at a time prioritized while focusing on one task at a time.
• Tendency to naturally infuse positive "voice" or character into written or spoken communications.
• Natural ability to flourish in an ever-changing environment.
• Receptiveness to coaching stemming from a yearning for self-improvement.
• A team-spirit!
• Must be bilingual in both English and Spanish
• Must have held a valid driver's license for at least 1 year
• Must be at least 18 years of age to be considered
• Do you possess the personal qualities listed? If so, then you might be just who we're looking for!

Hard skills

• Experience with business software (Email clients, Microsoft Office, Gmail for businesses).
• Moderate understanding of web browser functions (Know what a URL is, how to use multiple browsers at a time, understand how cookies work).
• Must be able to type at 45+ WPM (no looking at your hands as you type!).
• Polished, professional, and positive phone and email communication skills.
• Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly.
• Fully written and spoken bilingual strongly preferred.
• Prior relevant hands-on experience with CRM software, sales, or phone systems is always a bonus.

Schedule

• This is a full-time position.
• Monday-Friday 9:00am - 6:00pm, rotating Saturdays 8:30am - 5:00pm.
• Off Sunday and one weekday.

Compensation

$15 per hour

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values

• Transformational Not Transactional - Be Transformational
• We do what we say we're going to do
• We encourage and support each other
• We're committed to continuous growth
• Benefits​View benefit details here: <https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/Employee_Benefits.png>
• The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive

Employer Paid Dental Insurance

Employer Paid Life Insurance

Employer Paid Medical Insurance

Employer Paid Health Savings Account Contribution

Employer Paid Wellness Clinic

Employer Paid Flu Vaccinations Every Fall

Employer Percentage Matching for 401k

Employer Paid Parental Leave

• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)

Annual Christmas Bonus Based on Tenure

Annual Christmas Party

Annual Employee Appreciation Dinner

Employee Vehicle Purchase Program

Employee Discounts on Collision Repair, Parts, and Service

Bi-Weekly Pay Periods, Paid on Fridays

Holidays: Thanksgiving, Christmas & New Years

Employer Paid Lunches Every Saturday

Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)

Access to In-House Insurance Agency

Access to In-House Marketing Agency

Voluntary Life Term and Whole Insurance

Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield

$200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.