Client Services Partner (Makati)

Green park ' s continued s uccess is dependent on the strength and depth o f our valued long-term client relationships .

Our clients trust us because we deliver top quality B rand P ublishing, SEO Insight ,

Content Production and Paid Media c ampaigns , with a positive attitude and the tenacity it takes to make great work happen - and great work is common goal that fuels us all!

Our relationships are proactive and never passive , we are tireless in our pursuit of knowledge and understanding of our clients' business , needs,

challenges and competitors.

Our ambition is to be engaged a cr oss every aspect of our Clients' business where w e have the expertise

and skills to s uch an extent that we become indispensable to them.

This role description covers the main aspects of the Head of Client Services role.

However, a role description is not a box that you are put in. It is a def in ition of your core responsibilities. In a co m pany like ours , you are encouraged and expected to contribute to many wider issues.

Why this Role Exists

• To ensure that our clients receive truly outstanding levels of service from the first meeting through to final delivery, creating successful projects that make THEM look good;
• To maximise opportunities for growth of our client accounts through the development of strong and productive relationships with key stakeholders;
• To ensure the personal and professional development of Client Services Team members so they might grow in their careers and better serve our clients;
• To assist with the smooth operations of the APAC office, assisting across multiple operational functions as necessary.
• To develop, design and implement best practice processes across Greenpark accounts.

What the Role Covers

• Formulation, ownership and delivery of client services strategies in liaison with the MD, Global CEO and the APAC Management Partnership.
• Active participation in the APAC Management Partnership meetings as scheduled, advising on Client Services and related matters;

Reporting and Communication Structure

• This role reports to and advises the Managing Director APAC on all client and operational matters.
• This is an individual contributor role.

Client Services

• Oversee the development and growth of client accounts, owning the senior client relationships and ensuring the highest levels of service;
• Develop and maintain strong and productive relationships with senior level client stakeholders on APAC projects;
• Be the main point of contact for senior-level conversations on these projects, and as required , attend/lead status meetings with an Account Director /Manager as appropriate ;
• Own the client reporting process ensuring a smooth flow of information to and from clients;
• Liaise with production and business development teams and manage client expectations;
• Work closely with MD APAC to pass on client services best practices and client insights;
• Create yearly and half-yearly account development plans for sign off by senior management;
• Be heavily involved in driving the development of client projects;
• Continuously review and seek improvements in processes and internal and external reporting.