Guest Experience Associate (Aftersales Service Centre)

Guest Experience Associate (Aftersales Service Centre)

• at Porsche Asia Pacific
• On-siteSingapore, Singapore, SingaporePorsche Singapore Pte. Ltd.Full-time
• Posted 1 day ago
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Description

“In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.“ This quote from our founder Ferry Porsche is at the heart of everything we do.

Pioneering spirit has guided us since the beginning – now for more than 70 years. With commitment, passion and enthusiasm, we courageously seek new and untrodden pathways. Porsche Singapore Pte Ltd is the latest embodiment of this trailblazing philosophy - a new luxury automotive retail venture and Porsche-owned subsidiary set to operate Porsche car sales from 2023 onwards.

With a multi-platform enabled and direct luxury retail approach, Porsche Singapore is poised to deliver new and unique experiences for Porsche fans in Singapore. Because if you want others' hearts to beat faster, you have to carry your own in the right place.

Developing the luxury automotive retail experience of tomorrow. Growing within the international Porsche ecosystem. Always surpassing yourself. Working at Porsche offers many challenges.

Guest Experience Associate

Porsche Singapore Pte. Ltd. (Aftersales Service Centre)

Porsche Singapore is seeking a customer-centric Guest Experience Associate to deliver a premium, seamless, and welcoming Aftersales experience, serving as the first point of contact at the service reception.

The successful candidate will welcome and assist every customer in a professional, friendly, and prompt manner, demonstrating strong attention to detail and a proactive approach to deliver a premium and trusted customer journey. The role also coordinates onward and return mobility arrangements and works closely with Service Consultants to ensure a smooth and efficient handover for service consultation and updates.

Deliver a warm, professional welcome to all Aftersales customers and visitors in line with Porsche’s standards, while proactively hosting them in the waiting lounge with refreshments to ensure a premium and comfortable hospitality experience throughout their visit

Manage customer arrival flow at the service reception, including appointment verification, check-in, documentation, and customer guidance, ensuring a seamless and timely handover to Service Consultants

Coordinate onward and return mobility arrangements (e.g. Grab for Business, taxi bookings or other approved transport options) and communicate details clearly to customers

Handle customer enquiries and interactions via WhatsApp, email, and in person, directing requests to the appropriate Service Consultant or department where required

Provide reception administration support, including monitoring and replenishing lounge consumables (e.g. coffee, tea, soft drinks), ensuring availability of hospitality items

Maintain the reception and lounge environment to a consistently high standard, ensuring cleanliness, comfort, and presentation, including keeping all customer-facing materials current and well-presented in line with brand standards

Support customer experience initiatives, special hospitality moments, and campaign activations, and provide feedback to continuously improve service delivery standards, customer journey, and operational flow.

Requirements

Singapore Citizen or Singapore Permanent Resident preferred

1–3 years of experience in hospitality, front-of-house reception, customer service, luxury retail, or a premium service environment; automotive aftersales experience is an advantage

Professionally presented, in line with a luxury brand environment

Strong communication and interpersonal skills with a warm, customer-centric approach and professional telephone etiquette, with the ability to engage effectively with both internal and external stakeholders

Detail-oriented with a strong commitment to delivering a premium, best-in-class customer experience

Strong ability to manage multiple priorities in a fast-paced environment while remaining composed and service-focused

Able to work independently as well as collaboratively as part of a team

Proactive, self-driven, with a strong learning mindset, can-do attitude, and ability to prioritise effectively

Proficient in Microsoft Office and comfortable using systems and digital applications

Ability to work on a 5.5-day work week (alternate Saturdays) and be based at the Porsche Service Centre located in Tanjong Penjuru (2026), with relocation to Changi in 2027

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Porsche Asia Pacific Pte Ltd commenced operations on October 1st, 2001 and was founded to give Porsche closer ties with Asia Pacific markets that are becoming increasingly important. Porsche Asia Pacific supports the operation of importers and dealers in 13 countries: Brunei, Cambodia, French Polynesia, Indonesia, Malaysia, Mongolia, New Caledonia, New Zealand, the Philippines, Singapore, Sri Lanka, Thailand and Vietnam.