About The Role

DescriptionJOB SUMMARY

The Customer Service Representative serves as a primary customer contact person. This role will enter purchase orders into the computer system, prepare quotes and answer inquiries relating to orders, product, delivery lead times and other product/company information.

JOB FUNCTIONS AND RESPONSIBILITIES

Receive customer purchase orders by e-mail, e-commerce or other Internet means, fax and telephone.
Enter purchase orders into computer. Annotate customer number; create sales order number and shipping date. Ensure price and minimum order quantity accuracy.

Handle orders and correspondence related to various accounts.
Maintain current customer services workbook, including price sheets, promotional materials, and other documents as required.
Quote product prices based on customer category.
Coordinate and communicate with Warehouse Manager to ensure timely delivery of orders.
Address customer concerns and complaints; keep Quality Control involved in any customer feedback as per ISO requirements.

Maintain a library of directories.
Prepare and distribute reports.
Provide E-Commerce Support functions include answering phone calls, new customer account setup, processing orders, and preparing purchase orders.
Source products at the best price.
Organize and electronically file paperwork.
Prepare daily packing slips for BSCs
Embody and demonstrate our values: Be People Centered, Be a Team, Be Limitless, Be Trustworthy, and Be Resilient

QualificationsEDUCATION/EXPERIENCE

High school diploma or the equivalent
Two to four years of experience in customer service

SKILLS/ABILITIES

Ability to operate standard office equipment, including copy machine, fax machine, scanner and telephone
Ability to operate computer and software, including word processing, spreadsheets, and job specific software
Ability to remember stock numbers and price changes
Knowledge of basic math
Ability to work independently
Effective written and verbal communication skills, including communication over the phone and e-mail
Ability to investigate and resolve problems with customers

PHYSICAL REQUIREMENTS

Prolonged periods sitting at a desk and working on a computer

Occasional standing and walking to file paperwork, retrieve materials, or coordinate with warehouse staff.

Occasionally required to bend, reach, or kneel to access files or supplies.

Must be able to occasionally lift and/or carry up to 25 lbs.

This job description does not imply these are the only duties to be performed. The incumbent in this position will perform such other tasks as may be required for the effective operations of the Division/Department upon request by his/her supervisor.

Vibrant Works is an equal opportunity employer and affirmative action employer. Vibrant Works does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, the presence of any sensory, mental or physical disability, the use of a dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local law.

Please note: Under the AbilityOne Program, Vibrant Works gives hiring preference to individuals who are legally blind. Any decision to disclose a disability by an applicant related to the hiring

preference is completely voluntary. Requesting such information is also a part of our affirmative action efforts. Information that is disclosed will remain confidential. Also, your decision not to disclose disability status will not have a negative impact in the hiring process.

I have read and understand the job requirements, responsibilities and expectations set forth in this job description. I attest that I am able to perform the essential job functions as outlined with or without any reasonable accommodations.