Gate Attendant/Security (Part-Time - Overnight) at Camp Creek Resort

Description

Job Summary

The role of Gate Attendant is responsible for greeting guest, providing information about the facilities, completing appropriate passes and provide directions to the desired location.

Primary Responsibilities & Essential Functions

Ensure that each entry into the facility is a member/ member’s guest, or a guest of the facilities inn

Greet guests or vendors and log their information in the system

Provide a friendly greeting to people leaving, collect any passes or fees and log their information in the system

Communicate information about the grounds in a positive manner

Answer the phone in a polite, courteous tone

Respond to the radio in a polite, courteous tone

Notify leadership immediately of any incidences or extreme/unusual circumstances that could potentially harm someone or the campground or if a medical, fire or other emergency occurs

When the office is closed, accurately complete all appropriate passes or receipts

Direct traffic in a safe and efficient manner

Notify office of needed supplies, cash needs, maintenance or concerns

Provide timely information to leadership about guest’s suggestions, requests, concerns or complaints using guest comments form

When the office is closed, utilize patrol to deliver messages, assist guests, route traffic and provide support during a medical, fire or other emergency

Keep patrol and leadership apprised of important issues or situations by logging information in the campground communications system

All other duties as assigned

Qualifications

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to read, write, speak, understand, and communicate in basic English preferred
• Prior in-person customer service skills preferred

Knowledge, Skills, Abilities

• Detailed-oriented and thorough
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest of standards
• Ability to interact with guests in a pleasant, friendly way
• Ability to work independently or follow direction as assigned
• Knowledge of Microsoft Office operations
• Basic knowledge of the surrounding areas
• Excellent written and verbal communication skills
• Understanding of general hospitality

Physical Demands

• Frequent standing, walking, reaching
• Occasional sitting and bending
• Must be able to lift 25lbs

Working Conditions

Mainly outdoor

Possible exposure to extreme heat or cold depending on the season

Exposure to the elements

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.