Order Management Associate

OUR COMPANY

• EOS IT Solutions is a global technology and logistics company, providing Collaboration and
• Business IT Support services to some of the world’s largest industry leaders, delivering forward
• thinking solutions based on multi-domain architecture. We move fast, operate at scale, and hold
• ourselves to an exceptionally high standard - because our clients demand nothing less. Customer
• satisfaction and a relentless commitment to quality are core to everything we do, and we invest
• deeply in the people who make that possible.
• We are a true international IT provider and proud of it. Global simplicity. Trusted transparency.

WHAT YOU WILL DO

• As an Order Management Associate, you sit at the center of how orders actually get delivered -
• from the moment a client’s order is confirmed to the moment it lands complete and correct. You
• are the connective tissue between our vendors, our warehouse, and our clients, and you keep
• every moving part on track. This is not a passive admin role. You will be expected to spot issues
• before they become problems, keep multiple orders moving at once, and bring energy and
• precision to everything you touch. You’ll work across a client base that includes some of the
• largest technology organizations in the world, and they expect a lot. So do we.

KEY RESPONSIBILITIES

• Generate vendor purchase orders accurately and efficiently, turning client orders into POs

that are complete, correct, and ready to action first time.

• Build POs the right way, every time - product specifications, quantities, and delivery

timelines all present and accurate.

• Track inbound shipments from vendors, staying ahead of delivery timelines rather than

chasing them after the fact.

• Work closely with project teams to flag and resolve potential delays before they reach the

client.

• Generate picking tickets for warehouse staff, aligned to live project timelines.
• Create logistics tickets for outbound shipments to clients, keeping the delivery chain

moving.

• Bring meticulous attention to detail to every stage of order processing - a small error

caught early saves a big problem later, and you catch it first.

• Run thorough quality checks to guarantee the correct products ship to the correct client,

every time.

• Prioritize a busy workload by urgency and importance, so the most time-sensitive orders

never slip.

• Manage a high volume of orders simultaneously without letting accuracy or quality drop.
• Adapt quickly when order specifications, shipment schedules, or client requests change -

and keep everything moving anyway.

• Troubleshoot issues as they come up and resolve them promptly to keep order flow

smooth.

• Respond promptly to client inquiries with clear updates on order status.
• Stay on top of vendor pricing, discounts, and promotions, so you always know where the

best deal is.

• Spot opportunities to negotiate better terms with vendors and bring cost savings back to

the business.

• Negotiate favorable terms, discounts, or bulk purchase arrangements that improve

margin.

Essential Criteria

• A Degree in Business, Supply Chain, Logistics, or a related field; or 1–2 years of

• experience in an order management, procurement, or supply chain support role; or a
• combination of relevant work experience and further education such as a post-secondary
• qualification or professional certification.

• An understanding of the commercials involved in buying and reselling hardware - or a

genuine willingness to learn fast.

• Comfortable picking up procurement or ERP software; previous hands-on experience is a

plus, not a requirement.

• Strong numeracy skills and analytical ability.
• Basic to intermediate Microsoft Excel skills.
• Excellent time management - you can juggle a busy workload and know what to

prioritize.

• Exceptional attention to detail - the kind that catches the small stuff before it becomes a

big problem.

• Strong communicator, comfortable keeping clients and colleagues in the loop.
• A proactive problem solver who can think on their feet.
• A genuine team player - personable, easy to work with, and willing to pitch in wherever

the team needs it.

• Willing to work as part of a team in a fast-moving, growing global company.

DESIRABLE CRITERIA

• Experience of Audio-Visual / Video Conferencing and networking environments.
• Exposure to Cisco CCW, Sage X3, or Jira - a plus, not a requirement.
• Able to drive progress positively and effectively, keeping stakeholders informed.
• Able to maintain a high standard of work under pressure, even when handling multiple

• issues at once.
• At EOS IT Solutions, we don’t just hire experience - we hire drive, curiosity, and the hunger to
• get things right. If you’re early in your career but already understand that the details matter, that
• speed and accuracy aren’t opposites, and that the best people in any room come prepared with
• answers not just questions - we want to hear from you.
• This role is for someone who may not have done every part of the order management process
• yet, but who is determined to learn it end to end - from how vendor POs get built, to how
• shipments get tracked, to what it takes to get the right product to the right client on time, every
• time.
• We’ll invest in teaching you the process. You bring the work ethic, the attention to detail, and the
• mindset that every order is a chance to get sharper.
• If you’re looking for a place to clock in and follow instructions, this isn’t it. If you’re looking for
• a place to build real commercial and operational skills inside a fast-moving global technology
• company, and you’re willing to earn it - let’s talk.

WHO WE ARE

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

#INDEMEA