Chief Operations Officer, Senior Official II

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Responsibilities

• Take executive ownership of day-to-day banking operations — including payments processing, client account management, reconciliation, and card programme operations — ensuring activities are conducted within the Bank's risk appetite.
• Manage the Bank's operational relationships with payment channel counterparties, correspondent banks, BIN sponsors, card scheme partners, and third-party service providers.
• Serve as the second primary contact with the Central Bank of The Bahamas, ensuring timely and accurate communication on all material operational matters.
• Ensure day-to-day operations comply with AML/CFT controls, Non-Resident exchange control obligations, BTCRA prudential requirements, and applicable CBOB guidelines, providing first-line operational support to the AML/CFT monitoring function.
• Escalate material operational, financial, or regulatory issues to the CEO and Board promptly, maintaining a transparent relationship with the Board on all operational matters.
• Design, implement, and continuously improve operational procedures, controls, and workflows in coordination with the CRO and MLRO/Compliance Officer, ensuring processes are documented, tested, and regulatory-aligned.
• Oversee outsourcing and third-party service arrangements within scope, including Group-provided support functions, ensuring appropriate service levels, controls, and exit arrangements per CBOB Outsourcing Guidelines.
• Coordinate with Capital.com Group's technology, operations, and support functions to ensure intercompany arrangements operate effectively and in compliance with applicable requirements.
• Prepare or oversee operational reporting and Board and committee papers within scope.
• Maintain fit-and-proper status for the Senior Official II designation under the BTCRA, notifying the CEO and Board promptly of any matter that may affect that status.

Requirements

• Bachelor's degree or above in finance, business administration, economics, banking, or a related field; postgraduate qualification or professional certification is an advantage.
• Minimum 7–10 years in banking or financial services, including at least 5 years in a senior operational management role at a licensed bank or regulated financial institution.
• Hands-on experience across payments processing (SWIFT, SEPA, or equivalent), client account lifecycle management, correspondent banking, and card programme or payment channel operations.
• Sound working knowledge of Bahamian banking regulation, including the BTCRA and CBOB guidelines, or an equivalent regulatory framework in a comparable jurisdiction.
• Understanding of AML/CFT obligations applicable to banks, including transaction monitoring, Non-Resident exchange control requirements, and CBOB regulatory reporting.
• Familiarity with core banking and payment systems; experience with digital or cloud-based core banking platforms is an advantage.
• Must satisfy CBOB fit and proper requirements, including competence, integrity, and financial soundness.
• Must not be employed at any other firm; any external non-executive positions must be disclosed and assessed for conflict of interest and full-time commitment compatibility.
• Strong operational management, analytical, and process-design capabilities.
• Ability to build robust processes in a lean, de novo banking environment with an evolving operating model.
• High accountability, sound operational judgement, and collaborative working style.
• Fluency in English.