About The Role

REQ12496 Bellman (Open)

POSITION SUMMARY

The Bellman is responsible for delivering a positive and quality customer service experience through acknowledging, welcoming, bidding farewell, and greet with a smile all guests and visitors of the hotel, assisting guests with the delivery and pick-up of luggage, parcels, and messages, ensuring maximum guest satisfaction and maintaining professional standards of services.

PRIMARY RESPONSIBILITIES

Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards
Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure
Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences
Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and
Establishes a rapport with guests, answers their queries and resolves problems arising from guest complaints in a timely manner and to the guest’s satisfaction
Tags, assists loading / unloading of luggage into vehicle at porte-cochere
Ensures smooth handling/delivery of luggage, newspapers, parcels, messages in a timely manner, parks cars as needed by checking guest’s name and room number while escorting guests to rooms when appropriate
Records all transactions in log books including guest name, room number, time received, and time completed
Conducts room drops and room moves as required
Ensures master keys are handled with the utmost care to ensure the safety of our guests.
Ensures all bell carts and hand trolleys are cleaned after every shift
Attends to daily briefings and departmental meetings
Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities
Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
Performs other reasonable job duties as assigned by supervisors from time to time

KEY PERFORMANCE INDICATORS

Excellent knowledge of all products and services offered by City of Dreams Mediterranean
Continuous progress of Technical Skills
Positive Customer Feedback