Sign InSign Up
Skip to content
← Back to job listings

Associate Customer Service Representative

Hctz · Muntinlupa, Philippines

Customer SuccessJunior LevelExternal listingfull-timeabout 9 hours ago

About The Role

  • Primary interface of onsemi to external customers and vice versa.
  • Provide Customer satisfaction in processing customer orders.
  • Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
  • Independently answer correspondence, manage meetings with customers, and handle complaints and requests.
  • Comply with Customer Service business rules, techniques, and protocols.
  • Provide tactical support for Sales and Marketing team.
  • Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
  • Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
  • Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
  • Provide customer satisfaction in order management to maximize both the company and customer revenue.
  • Run reports using available tools and analyze the data in order to make decision and or identify trends.
  • Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
  • Drive closure of exceptional requests.
  • Respond to customer complaints, requests, and inquiries in a professional and timely manner.
  • Comply with Customer Service business rules, techniques, and protocols
  • Graduate of BS Industrial Engineering or related discipline
  • At least 2 years work experience in Customer Service, preferably in similar industry
  • Willing to work on night and rotating shift schedule.
  • Full command of English language both written and spoken
  • Advanced skills in Microsoft Office especially MS Excel
  • Knowledge in Lean Six Sigma tools and methodology
  • Good analytical thinking
  • Technology savvy
  • Knowledge in Salesforce CRM tools is an advantage.

This is an external listing. JobSpring does not represent or verify the employer. Report this listing