Rating & Marketing Support - Commercial Lines

Title : Rating Marketing Support – Shared Services

Work Mode: Fully Remote | Location/Supporting: Longwood, FL office | Experience: Previous commercial lines experience. Previous commercial rating experience. License highly preferred.

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role : The Rating & Marketing Support role is a mid-level position within IOA’s Shared Services team. This role is responsible for providing high-quality rating and marketing support to agents and account teams across IOA locations. The ideal candidate is service-oriented, technically proficient, and thrives in a collaborative, fast-paced environment. The ideal candidate will have a commercial lines background. This position offers opportunities for professional development and career growth while contributing to IOA’s mission and values.

Key Responsibilities

• Support Agents and Teams: Deliver rating and marketing support to agents and account teams across IOA locations.
• Quote and Bind Coverage: Provide quotes and bind new business and endorsements through multiple carriers.
• Carrier Communication: Build and maintain strong relationships with carrier underwriters through frequent and professional communication.
• Carrier Updates: Stay informed on changes in carrier appetite, coverage options, billing procedures, and system enhancements.
• Marketing Strategy: Research and apply marketing solutions tailored to client and carrier needs.
• Internal Guidance: Assist internal teams with coverage, documentation, and procedures to ensure accurate business placement.
• Rate and Remarket: Accurately rate new business, remarket renewal accounts, and process endorsements.
• Proposal Knowledge: Maintain working knowledge of proposal formats and expectations.
• Process Improvement: Create and implement procedures to enhance rating and marketing efficiency.
• Sales Support: Identify and act on opportunities to support business growth.
• Performance Monitoring: Track individual productivity, quality, and service standards, and take corrective action when needed.
• Team Collaboration: Provide back-up support to teammates to ensure consistent service excellence.
• Professional Development: Participate in training, mentoring, and ongoing development opportunities.
• Skill Enhancement: Continuously improve professional skills through internal and external learning.
• Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications

• Excellent organization, multi-tasking, delegation, and decision-making skills
• Previous commercial lines experience
• Outstanding customer service and communication abilities
• Ability to manage high volumes of work with accuracy
• Proficiency with PC and Microsoft suite of applications
• High School diploma

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What to Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

• The expected pay range for this position is $60,000 to $75,000 per year, depending on experience, relevant skills, and geographic location.
• Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.