Senior Director Strategic Accounts - Deposita

Overview Company Overview: Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! Job Description Deposita, an Allied Universal® Company, is hiring a Senior Director Strategic Accounts. The Senior Director of Strategic Accounts is an internal and external point of contact for industry and operational expertise and knowledge, regarding Deposita. This role's success is measured by the organization’s ability to provide high quality services while meeting Service Level Agreements (SLA) demonstrating strong process adoption and change management, improving delivery / support performance, increased use of resources and adaptation of new proven technologies to increase efficiency, and achievement of metrics. The leader in this role actively contributes to the overall company operational targets as well as the daily business decisions. RESPONSIBILITIES: Manage and lead processes for the continuous improvement of customer experience for implementation Responsible for providing customer operating reviews, depicting implementation progress, betterment projects, support performance, and metrics Determine and understand specific customer expectations; effectively communicate project expectations to team members and stakeholders in a timely and clear fashion Plan and schedule project timelines; direct project defining scope, goals and deadlines, project plans and associated documents Communicate project expectations to team members; coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work Identify and resolve issues; liaise with project stakeholders; proactively manage changes in project scope, identify potential crises, and devise contingency plans Identify and manage project dependencies and critical path; analyze data to determine project success; determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary, during project cycle Delegate and follow-upon task assignments and achievement; plan and schedule project timelines and milestones using appropriate tools, track project milestones, and deliverables Prepare project plans and associated documents; develop and deliver progress reports; proposals, requirements documentation, and presentations Develop best practice and tools for project execution and management Define project success criteria and disseminate them to involved parties throughout project life cycle Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements Provide guidance related to contract or operational expectations to multiple Program and Project Manager roles Establish and maintain financial oversight/responsibility of inventory and services to ensure effective alignment with client goals and objectives QUALIFICATIONS (MUST HAVE): Must possess one of the following: Bachelor’s degree in business administration, finance, marketing or computer technology related field Associate’s degree in business administration, finance, marketing or computer technology related field with at least nine (9) years of business experience in similar based business and operations, customer service/call centers and four (4) years of related financial and/or process leadership experience, preferably within the service industry and/or with security High School Diploma or equivalent with at least twelve (12) years of business experience in similar based business and operations, customer service/call centers and five (5) years of related financial and/or process leadership experience, preferably within the service industry and/or with security Minimum of seven (7) years of business experience in similar based business and operations, customer service/call centers Minimum of three (3) years of related financial and/or process leadership experience, preferably within the service industry and/or with security Work history must include demonstration of each of the following: Ability to learn, understand and apply new technologies Ability to effectively prioritize and execute tasks in a high-pressure environment Organizational skills, managing shifting priorities, demands, and timelines through analytical and problem-solving capabilities Sound independent judgment and discretion Ability to successfully interact at all levels of the organization, including with clients utilizing effective oral and written communication skills Solid understanding of all key corporate functions, their roles in the organization, and the ability to build and maintain productive partnerships with key contacts in corporate functions Solid understanding of operational/department functions at the district/region and corporate levels Ability to travel as needed for operational and business development related projects. Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology PREFERRED QUALIFICATIONS (NICE TO HAVE): Master’s Degree or above in business administration, finance, or computer technology related field Prior work history involving Profit and Loss responsibility BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company’s 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <www.aus.com> If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: <www.aus.com/offices>. Requisition ID 2026-1657864