About The Role

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title

IT Fulfillment Manager

Job Description

The IT Fulfillment Manager is responsible for managing the lifecycle of the organization's IT assets, including hardware, software, and related equipment. This role involves developing and implementing strategies to track, manage, and control IT assets effectively. The goal is to ensure alignment with business objectives, compliance, cost efficiency, and risk management.

Duties and Responsibilities

IT Asset Management

Oversee the entire lifecycle of IT assets, including hardware and software.
Manage IT asset allocation and updates within the ITAM system.
Process and oversee disposal of obsolete or

defective hardware and software assets.

Manage and monitor work-at-home asset retrieval and deployment.
Provide asset deployment services for both new and existing hardware endpoints.

Inventory Management and Reporting

Conduct IT inventory audits and scans to ensure program effectiveness.
Generate and report metrics related to hardware and software inventory to senior management.
Monitor defective assets and manage warranty claims with local vendors.

Procurement and Purchase Requests

Review hardware and software purchase requests for endpoints.
Oversee software subscription renewals and evaluate new requests.
Collaborate with procurement to assess hardware/software system tools and make recommendations.

Customer Service

Communicate with internal clients and vendors to ensure high-quality service delivery.
Respond to service requests in a timely manner and provide clear and efficient solutions.