Multi Unit Manager

Multi Unit Manager

Lahore, Pakistan

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Job Openings Multi Unit Manager

About the job Multi Unit Manager

Job Overview

We are seeking an experienced Multi Unit Manager to oversee operations across multiple outlets within a leading international coffee chain. The role is responsible for driving sales performance, implementing operational standards and SOPs, ensuring consistent customer experience, and developing high-performing store teams. The ideal candidate will have strong experience in coffee shops or quick service restaurant (QSR) environments and a proven ability to manage multi-site operations effectively.

Key Responsibilities

• Develop and implement comprehensive sales plans to achieve revenue and growth targets across designated outlets.
• Oversee day-to-day operations of multiple stores to ensure smooth functioning and brand consistency.
• Implement and monitor operational standards and SOPs across all assigned outlets.
• Conduct regular store audits to ensure compliance with company policies and service standards.
• Provide structured training to store managers and teams on SOPs, customer service, and operational excellence.
• Maintain accurate records of sales performance, SOP implementation status, and training activities.
• Analyze sales data, identify gaps, and implement corrective action plans.
• Lead, mentor, and manage store teams to enhance productivity and employee engagement.
• Ensure high standards of customer service and brand experience across all outlets.

Qualification & Experience

• Bachelor's/Master's Degree required
• Minimum 5 years of total experience, including at least 2 years in coffee shops or quick service restaurants (QSR).
• Proven experience in multi-store management, SOP implementation, and team training.
• Strong leadership, analytical, and performance management skills.
• Excellent communication and coordination abilities.
• This role is ideal for a results-driven professional passionate about operational excellence and team development within the F&B retail sector.

Location: Gulberg 3 Lahore

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