DERMATOLOGY SUPPORT SPECIALIST - FULL TIME

Requirements

ESSENTIAL FUNCTIONS

• Maintain open communication with Supervisory Staff, Clinical Services and provider personnel; acting as a liaison to provide high level of patient satisfaction and customer service.
• Collects, organizes and processes pathology slides and reports as needed.
• Promotes high morale, acting as a role model to include: positive direction; research errors and complaints; and provide feedback and documented outcome to supervisory staff. Functions independently in absence of supervisor.
• Provides coverage and support to dermatology phone rooms.
• Makes recommendations to Supervisory Staff for improvement and/or streamline of processes.
• Collect and compile reports as requested (i.e. performance reports, audits, appraisals).
• Provide training to new-hire staff; assist in performing competency evaluations; continually observe skill levels to ensure adequate cross training and implement shared work assignments, adjusting as necessary based on work volume.
• Assist in documenting and tracking appointment rotation grid. Prove monthly and on demand reports for dermatologists.
• Observe patient volumes at desks to ensure minimal wait times; provide and direct PSS float coverage at any desk.
• Attend meetings, conferences and training sessions to stay current with protocols and processes as they pertain to job and department needs as directed by Reception Supervisory Staff.