Area Supervisor

• The Area Supervisor manages daily delivery operations, rider teams, and vendor
• performance across an assigned district. This role is responsible for keeping delivery speeds
• high (SLA), keeping costs under control, and ensuring smooth day-to-day operations across
• dark stores and partner hubs through on-ground presence, performance tracking, and vendor
• coordination.

Key Responsibilities

1. Daily Operations & Vendor Management:

• Live Fleet Oversight: Track real-time zone operations to make sure riders hit target delivery times, maintain high customer ratings, and keep order cancellations to a minimum.
• Driver Performance: Keep close tabs on rider metrics to spot bottlenecks early and keep order dispatch running efficiently.
• Vendor & 3PL Coordination: Work directly with 3PL providers and fleet vendors to evaluate their performance, address service gaps, and scale up rider supply during rush hours or demand spikes.
• Process Improvement: Work alongside the central Operations team to tweak daily workflows and fix recurring operational issues on the ground.

1. Performance Tracking & Analytics:

• KPI Management: Monitor daily operational metrics, focusing on On-Time Delivery Rate, Orders Per Hour (OPH), and Delivery Cost Per Order.
• Reporting: Build regular tracking reports using Microsoft Excel (utilizing Pivot Tables, data filters, and formulas) to present clear performance trends and updates to leadership.
• Problem Solving: Run quick root-cause checks whenever KPIs drop below target and put immediate fixes in place.

1. Field Audits, Quality & Onboarding:

• On-Ground Audits: Conduct routine site visits alongside Team Leaders across partner locations to inspect rider attendance, uniform compliance, gear condition, and overall professional behavior.
• Quality Control: Partner with the QA team to resolve functional app issues, handle rider misconduct, and enforce service standards across the fleet.
• Rider Training: Help onboard and train new drivers on app navigation, route efficiency, customer interaction standards, and road safety protocols..

 

• Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management or a related field.
• 2–4 years of experience in Fleet Operations, E-commerce, Grocery, or Marketplace.
• Strong analytical skills with the ability to translate data into business decisions.
• Excellent stakeholder management and communication skills.
• Advanced proficiency in Microsoft Excel; Power BI is a plus.
• Excellent English.
• Strong communication, organization, and time management skills.
• Excellent ability to be detail oriented.
• Ability to work effectively in a dynamic, fast-paced environment by collaborating with other departments.
• Strong ability to multitask.