IT Services & AV Support Technician

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all " An Experience Above " .

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.

We are seeking a skilled and motivated IT Services & AV Support Technician to join our team. This position is responsible for delivering outstanding technical support to our customers across IT infrastructure, end-user services, and AV systems. The ideal candidate will have a strong background in help desk operations, managed services, and audiovisual support in both remote and onsite environments.

Key Responsibilities can include

Set & Installation

• Install AV equipment like projectors, screens, speakers, microphones, and video conferencing systems.
• Mount TVs, displays, and wall panels.
• Set up cabling (HDMI, VGA, XLR, Ethernet, etc.) for AV systems.
• Configure control systems

Testing & Troubleshooting

• Test AV systems to ensure functionality before events or meetings.
• Diagnose and resolve issues with video, sound, or connectivity.
• Perform routine maintenance checks on equipment.
• Replace or repair damaged components (cables, connectors, speakers, etc.).

Live Event and Meeting Support

• Operate sound boards, mixers, and lighting consoles during live events.
• Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex.
• Provide on-the-spot technical support for presenters and participants.
• Record or stream events, webinars, and meetings.

Configuration & Integration

• Operate sound boards, mixers, and lighting consoles during live events.
• Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex.
• Provide on-the-spot technical support for presenters and participants.
• Record or stream events, webinars, and meetings.

Training & User Support

• Train users on operating AV systems and conference room equipment
• Create simple user guides or cheat sheets for non-technical staff
• Offer basic troubleshooting support over phone, email, or chat

Required Skills & Qualifications

• Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services.
• Hands-on experience with installing and supporting AV systems and infrastructure hardware.
• Strong understanding of Microsoft Operating Systems and basic networking protocols.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work independently and as part of a team in fast-paced environments.
• Willingness to provide after-hours support and participate in on-call rotations.