Systems & Network Technician

NETWORK AND SYSTEMS TECHNICIAN

• DISTINGUISHING FEATURES OF THE CLASS: Incumbent in this class designs, installs and maintains personal computers,
• local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification
• and correction of network and system problems. Incumbent performs duties during normal business hours or during the night
• and weekends as required. Work is performed under the general supervision of a Senior Network and Systems Technician
• or other professional. Does related work as required.

TYPICAL WORK ACTIVITIES

•  Installs and maintains personal computers and networks, including all peripheral equipment;
•  Installs wiring and fiber optic cables;
•  Installs and configures file servers, print servers, communications servers, network switches, personal computers and
• printers (network and desktop);
•  Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations;
•  Works with vendors to configure and troubleshoot routers, circuit problems, and various third party software applications;
•  Upgrades computers and peripheral equipment;
•  Tests wiring;
•  Maintenance of various non-personal computer user interfaces (KRONOS Time and Attendance keypads, etc.);
•  Assists in the testing of new operating systems and software titles for interoperability and functionality with existing systems
• and software;
•  Attends seminars and technical education classes to keep abreast of current trends in information technology.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

•  Working knowledge of modern personal computers and local and wide area networks;
•  Working knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral
• equipment and software;
•  Ability to install office computer systems and networks;
•  Ability to evaluate equipment configuration requirements;
•  Ability to diagnose computer system and network problems and assist in their resolution;
•  Ability to direct users in system and network use;
•  Ability to understand written material;
•  Ability to follow oral and written directions;
•  Physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

• A. Graduation from a New York State or regionally accredited college or university with at least a Bachelor’s Degree in
• management information systems, computer science, information resources management, information technology, or a
• closely related field and one (1) year of full-time, paid experience in the installation, configuration, troubleshooting and
• maintenance of computer systems and networks; OR,
• B. Graduation from a New York State or regionally accredited college or university with an Associate’s Degree in management
• information systems, computer science, information resources management, information technology, or a closely related
• field and two (2) years of full-time, paid experience in the installation, configuration, troubleshooting and maintenance of
• computer systems and networks; OR,
• C. Graduation from high school or possession of a high school equivalency diploma and three (3) years of full-time, paid
• experience in the installation, configuration, troubleshooting and maintenance of computer systems and networks.

NOTE

1. Successful completion of a three (3) credit semester hour course in college-level computer science, computer information

systems, or a closely-related field may be substituted for three months of appropriate experience.

1. Successful completion of a course of study offered by a technical training institute, college or corporate training program

may be substituted for one year of appropriate experience, if the following conditions are met

• a. The course of training involves learning the fundamental aspects of computer programming, systems analysis,
• telecommunications, LAN/WAN system configuration or a similar course with technical emphasis on the operation of a
• connected computer system.
• b. The candidate provides an official description of the coursework and evidence that it was successfully completed.