Administrative Clerk I - Co-Response Program

Please Note: Verification of minimum qualification(s) and, if applicable, starting salary/wage is based on information provided in the official application. Resume content will not be used for these purposes. Please ensure your application is complete and accurate.

The City of Cañon City does not provide visa sponsorships. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)

Position Summary: The Co-Response Administrative Assistant provides administrative, operational, and programmatic support for the Co-Response Program within the Cañon City Police Department. This position is responsible for assisting with program coordination, data management, case tracking, community resource coordination, scheduling, documentation, reporting, and stakeholder communication. The Administrative Assistant supports clinicians, law enforcement personnel, and community partners through efficient program administration and coordination of services designed to improve behavioral health response and community outcomes.

Essential Duties and Responsibilities* : The essential duties and responsibilities listed below are central to the job or are the reason the position exists, and the employee must be able to perform each essential function satisfactorily. This list is not designed to cover or contain a comprehensive list of all duties and responsibilities. Duties and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides administrative and operational support to the Co-Response Program.
• Coordinates scheduling, meetings, records management, and program documentation.
• Maintains accurate case management records and data entry utilizing case management software and other approved systems.
• Coordinates referrals and communication with community service providers, hospitals, schools, advocacy organizations, and partner agencies.
• Tracks follow-up activities and assists in ensuring continuity of care and service coordination.
• Assists with organization and facilitation of Co-Response Steering Committee meetings and related stakeholder meetings.
• Maintains confidential records in compliance with applicable laws, regulations, and departmental standards.
• Provides assistance to individuals seeking behavioral health or community resource information.
• Assists with outreach initiatives, educational materials, program promotion, and community engagement efforts.
• Coordinates training logistics, calendars, and administrative support functions for the program.
• Provides excellent customer service to external and internal customers including but not limited to effectively listening and communicating, providing accurate information, offering solutions, assisting in resolution, and ensuring timely follow up as needed.

Non-Essential Duties and Responsibilities*: The following duties, although not essential to the position, are important components to the smooth and efficient operation of the Division, Department, and City.

• Attends meetings, training sessions, and community events related to behavioral health and public safety initiatives.
• Assists with special projects, research, and program development initiatives.
• Provides support to other departmental divisions or programs as needed.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills and Abilities: The essential and non-essential duties listed above are representative of the knowledge, skills, and/or abilities required. The below list is not designed to cover or contain a comprehensive listing of all knowledge, skills and abilities that are required.

• Attends meetings, training sessions, and community events related to behavioral health and public safety initiatives.
• Assists with special projects, research, and program development initiatives.
• Provides support to other departmental divisions or programs as needed.
• Performs other related duties as assigned.
• Ability to comprehend or learn, and maintain department practices, rules and regulations.
• Ability to operate telephone, computer, and other specialized communication equipment.
• Ability to work within a Windows operating system and related programs.
• Ability to communicate clearly and effectively verbally and in writing to a diverse population.
• Ability to handle and set boundaries with clients in a calm, professional, and patient manner.
• Ability to think and react quickly and effectively to tense or emergency situations.
• Ability to follow written and oral instructions.
• Ability to be a team player.
• Ability to recall details from numerous informational resources.
• Ability to prioritize decisions based upon multiple criteria, policies, and procedures.
• Ability to multitask under stressful situations.
• Ability to remain alert, attentive and be engaged at all times.
• Ability to drive for transportation needs or local travel.
• Ability to go into the community for service visits, in-home visits.
• Ability to handle clients in a calm and professional manner.
• Ability to set boundaries and maintain boundaries.
• Knowledge of police operations.
• Knowledge and ability to use a police radio.
• Knowledge, or ability to learn, about community resources, services, and treatment options.
• Knowledge of cultural sensitivity and skill in applying it when working with all populations.
• Skills in effective organizational and teamwork.
• Knowledge of de-escalation and understanding of how and when to apply it.
• Knowledge of trauma-informed care, intellectual disabilities, developmental disabilities, and substance use disorders.

Requirements

Minimum Qualification(s)

Please note, the following are disqualifiers from employment with the Canon City Police Department

• Any felony convictions.
• Any misdemeanor crimes involving moral turpitude.
• A fugitive from any jurisdiction.
• Arrest history, despite conviction status, for any crime of moral turpitude.

Experience

• Two (2) years of experience in administrative support, program coordination, records management, human services, or a related field.