Account Manager - DS

• Purpose of the role
• Your role is responsible for managing an assigned merchant portfolio for TFS products with the objective to
• improve the service offer to travelers and to win new business.
• Main duties and responsibilities
•  Delivery of sales targets and maintaining exiting clients
•  Improve Hit Rate of Non-Cash Refund services.
•  Delivery of account specific contractual obligations and agreed activities at store level
•  Improve merchants knowledge and expertise with our services
•  Business Statistics analysis, presentation, discussion and action
•  Accurate use of CRM to plan, record and report account specific activity
•  Creation of support tools
•  First / ongoing training
•  Responding to various questions from merchants
•  Collaboration with related departments (IT, Finance, Business Support etc)
•  Manage a portfolio of Department Stores

Background and Education

•  Minimum 5 years’ experience in Account or Sales Management
•  Experience in retail, financial services or tourist / hospitality industry preferred
•  The candidate with good network in retail industry will be preferred.
•  Written and conversational Business Japanese is required
•  Written and conversational English is a bonus
•  Sales talent with strong results orientation, passion and determination to reach sales targets
•  Hands on experience in proposing, planning and carrying out marketing and sales events.
•  Experience working with partners and stakeholders in leading and coordinating technology projects
•  Good understanding of inbound travel business
•  Demonstrate good presentation skills to conduct training
•  Strong relationship building skills
• Specific skills and knowledge
•  Ability to sell service and solutions for merchants
•  Excellent customer relationship and management skills
•  Business acumen and commercial understanding of all stages of the sales cycle
•  Self-motivated, customer focused and target driven
•  Team player
•  Structured and organized
•  Good written / verbal communication and presentation skills
•  Attitude to solve problems by suggesting solutions
•  Good knowledge of MS Office products and CRM tools
•  Proactive Attitude