Network Specialist

Computer World Services Corp (CWS) is seeking an experienced Network Specialist to manage and support telecommunications and network systems, with a specialization in Cisco hardware and services. This role also involves Dell hardware repair, WAN/LAN infrastructure management, and network performance monitoring. The ideal candidate will be experienced in hardware engineering, troubleshooting, and providing production support to maintain a reliable and efficient network environment.

Key Tasks & Responsibilities

Network Engineering and Support

• Support the installation, implementation, troubleshooting, and maintenance of WANs and LANs
• Assist in designing and managing WAN infrastructure and related processes
• Perform day-to-day operations and provide second-level problem identification, diagnosis, and resolution for network issues
• Support the dispatch and coordination of circuit and hardware vendors for problem resolution
• Escalate and communicate network status updates to management and internal customers

Hardware Engineering and Repairs

• Perform Dell hardware repairs and support related systems and devices
• Troubleshoot, maintain, and repair network hardware to ensure smooth operations

Infrastructure and Cabling

• Provide support for cabling and infrastructure setup, maintenance, and optimization
• Ensure adherence to infrastructure standards and best practices

Network Performance Monitoring

• Monitor and optimize network performance using tools such as SolarWinds
• Ensure efficient and secure operation of network systems and related devices

Documentation and Technical Support

• Maintain detailed documentation of network configurations, hardware setups, and processes
• Provide technical consultation to internal teams and assist with training when needed

Education & Experience

Education

• Bachelor’s degree in Computer Science, Information Technology Management, Engineering, or a related field
• Four years of relevant experience may substitute for the educational requirement

Experience

• Minimum 5-7 years of experience in network installation, troubleshooting, and maintenance
• Hands-on experience with WAN and LAN infrastructure design and management
• Proven track record in Dell hardware repairs and support

Technical Skills

• Proficient in Cisco hardware and services
• Strong understanding of communication protocols, network architectures, and software systems
• Experience with network performance monitoring tools like SolarWinds
• Knowledge of cabling and infrastructure support best practices

Certifications

• CCNA, CCNP Preferred
• ITIL certification v4 preferred

Security Clearance

• Ability to obtain Public Trust clearance

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• Potential hybrid work available for this position