Account Manager - Business Information

MISSION

Responsible for the retention and development of ongoing relationships between Coface and its key clients in order to

• Secure the existing business with the clients and grow the accounts by penetrating more volume from the key clients
• Play a key role between the key clients and internal cross functions to provide high standard service to the clients.

MAIN RESPONSIBILITIES

• Serve customers by providing product and service information and resolving product and service

problems as indicated by clients or partners;

• Attracts potential customers by answering product and service questions and suggesting information about other products and services;
• Be in contact with clients and partners on product or service problems by clarifying the customer’s complaint, and providing the best solution to solve the problem, following up to ensure resolution;
• Timely resolution of customer grievances in Turnaround time indicated in contracts;
• Coordinate with Legal / Compliance departments in resolution of regulator complaints;
• Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents;
• Follow up with clients on actual usage of reports and discuss potential increase of new reports;
• Prepare presentations, Graphs and analytical reports as required;
• Be responsible for negotiations with clients on renewal of contracts and pricing;
• Responsible for derogation request if required on products, contracts and pricing.

TECHNICAL

• Demonstrates proactive attitude with client Focus
• Demonstrate ability to complete task accurately and on time with minimum supervision. 
• Demonstrates teamwork both with function and across functions to achieve the overall company goals

       

• Able to understand the problem and effectively communicate the solution to the commercials/customers 

                                                                    

• Sound knowledge about the process and guidelines and the requirements of the commercials/ clients  
• To pursue continuous improvement by seeking ways to develop products, services or processes for increased efficiency or effectiveness, regardless of where the product, service or process started.
• Strong interpersonal skills and able to work well with all levels across the region
• Provide input to ensure ongoing improvements and developments of existing workflows for the  commercial team
• Beneficial to have certificate or degree in Finance / Management or related disciplines.
• Information or data background
• Experience in Financial/ Business Information industry
• Min 5 years Client services or Account management background
• Flexible working model  after the 6th month
• Great place to work:  central and modern office 
• Opportunities to learn:  budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities:  Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care