Key Account Manager (all genders)

• Act as the main contact for key merchants, coordinating continuously between internal tech/ product teams and merchant needs to build strong, long-term relationships
• Conduct regular reviews and collaborative workshops with key merchants to showcase performance metrics, introduce new AI capabilities, and strengthen the partnership
• Identify growth opportunities across your portfolio and align commercial strategies accordingly—driving upsells, cross-sells, and expanding asset volume (e.g., expanding from core product shots to lifestyle imagery or localized marketing assets)
• Escalation & Issue Resolution: Proactively handle escalations and resolve operational, technical, or contractual issues in close collaboration with internal and external stakeholders
• 3+ Years of Account Management Experience ideally within an e-commerce, fashion, or SaaS context
• A positive, convincing presence with strong enthusiasm and confident communication skills - capable of resolving escalations and inspiring stakeholders across all hierarchy levels
• A strong intuition for our target audience and a deep understanding of the brand's radiance, appeal, and positioning in the visual/AI market
• Familiarity with commercial e-commerce workflows and a strong interest or baseline understanding of generative AI visual creation tools
• Capable of resolving sensitive contractual or operational bottlenecks with a client-first mindset
• Fluent German and English skills

• Your perks at a glance: Visit our  benefits page .
• Simply apply online via our career page  - we will get back to you as soon as possible!
• (Please note that benefits may vary depending on the location)

A Place Where You Can Be You

• We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
• Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
• What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.