Account Manager

As an Account Manager , you will join a dynamic and client-focused team responsible for building trusted relationships, ensuring client satisfaction and driving growth across assigned accounts. This role requires a proactive and customer-centric professional who can balance relationship management with commercial goals in a fast-paced, evolving FinTech environment.

• Act as the primary point of contact for clients, providing exceptional service and addressing our client’s needs.
• Build and maintain strong, long-term relationships with clients, ranging from individual traders to institutional partners.
• Support clients with onboarding, account setup, and trading platform usage, ensuring a seamless experience.
• Provide expert guidance on Xoala’s services, including account management, onboarding process, product offering, and compliance processes.
• Monitor client accounts to identify potential service issues and proactively address them.
• Gather client feedback to identify opportunities for service enhancement, platform improvements, and new product offerings.
• Collaborate closely with internal teams, including compliance, sales, and trading desk, to ensure a seamless client experience.
• Stay updated on financial markets, trading strategies, and regulatory developments to provide informed advice and updates to clients.
• Identify opportunities to upsell or cross-sell brokerage products and services, such as managed accounts, educational tools, or premium trading platforms.
• Resolve client inquiries and complaints efficiently, escalating complex issues to senior management as needed.

PERSON SPECIFICATION

• 1-3 years previous similar experience in PSP Onboarding/ Back Office/ KYB operations , within the FinTech/ Forex/ Banking/ EMI industry.
• Strong understanding of financial products, payment systems, and client servicing models.
• Experience in client acquisition, payment systems, and a strong technical understanding of the payments industry.
• Excellent communication, negotiation, and interpersonal skills with the ability to build rapport across diverse client groups.
• Fluency in English (written and verbal) is required; additional languages are a plus.
• Proficient in CRM systems and account management tools.
• Ability to multitask, manage a variety of client issues, follow up proactively, and escalate when needed.
• Target-driven with strong problem-solving abilities.
• Highly organized, proactive, and adaptable to a fast-paced environment.

• WHAT WE OFFER?
• 💰Competitive Remuneration Package including discretionary annual performance-based bonuses
• 🕐 Flexible working hours & hybrid working schedule
• ⛹️ Gym/Mental Health allowance fee
• 🏥 Medical Insurance
• 🎁Discount Scheme
• 🅿️Free Parking & parking allowance fee
• 🎉 Loyalty and Birthday rewards (including paid time off)
• 🚀Referral Bonus Scheme
• 🔥 Dynamic career growth in a fast-growing global company
• 🏖️Modern offices just 1 minute walk from the seaside and many more!
• ARE YOU INTERESTED IN JOINING US?
• We are very excited to meet you and discuss how you can contribute to the success of the Company!
• We commit to handle all your information with strict confidentiality.