Customer Service Specialist

Job Duties and Responsibilities - Answer customer incoming calls/chat/emails - Enters orders into ERP system - Review and resolve blocked orders - Upsell placing orders of <danaaftermarket.com> & Teccom and use of our portals. - Past due customer communication - EDI process knowledge and resolve ASN issues - Coordinates shortage, overage, damage claims and returns - Works with sales, accounting and product management to resolve debits, credits, and warranty related issues - Schedules and executes shipments in cooperation with logistics, customers and forwarders - Handles shipment tracking - Handles document requests and export documentation - Maintains master data - Executes dunning for account receivable - Assist with daily case volume as needed - Participates on occasional projects upon need; supports ASMs with price lists, statistics and travel planning - Drive for process improvement by working on cross functional teams - Performs all other duties as assigned Requirements - Advanced English to start conversations and writing. - Minimum Education (Profession / Specialty): Bachelor's degree in Administration or similar - Required Experience (Years and Areas): Minimum of 3 years in customer service - At least one foreign language in plus: Russian, Turkish, French, German, Spanish, Italian - Analysis and solution of problems and decision making - Conflict management and resolution - Experience with CRM Sales Force system and SAP as a plus.