Guest Services Representative

Key Responsibilities

• Greet and welcome guests upon arrival.
• Ensure that standards of the Hotel are maintained at a superior level on a daily basis.
• Anticipate guest needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Register guests and assign rooms. Assist in pre-registration and blocking of rooms for reservations.
• Process check-outs.
• Post and file all charges to guest, master, and city ledger accounts.
• Use proper telephone etiquette.
• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
• Know room locations, types of rooms available, and room rates.
• Use suggestive selling techniques to sell rooms and promote other services of the hotel.
• Possess a thorough knowledge of the switchboard/reservations department.
• Take same day reservations and future reservations when necessary.
• Know how to use all front office equipment.
• Coordinate guest room service and maintenance work with the housekeeping and engineering departments.
• Work closely with the Audit Manager when working the overnight shift to ensure the smooth running of the night shift operation.