Patient Access Representative (FT Mon-Friday Days)

Monday - Friday, Day Shift

Job Summary

The Patient Access Representative will be responsible for performing all functions necessary to accomplish the checking in/checking out of patients including insurance verification, entering demographics correctly and collecting at time of service.

Essential Responsibilities

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• Greet all patients as they arrive in a friendly, courteous, and professional manner.
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• Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
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• Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance.
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• Work with Business Office collectors to assist with collecting old balances and work with physician office staff when patient benefits are not accepted at out facility.
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• Perform insurance verification
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• Calculate patient payments according to benefits.
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• Perform other duties as assigned.
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• Post payments to patient accounts accurately and in a timely manner.
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• Balance out cash draw daily.

Education and Experience

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• High School diploma or equivalent.
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• One year of experience in medical office, registration or collections.
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• Ability to read and comprehend instructions.
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• Ability to add, subtract, multiply, and divide.
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• Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
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• Ability to deal with problems involving several variables in standardized situations.
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• Professional Maturity, Responsible, Dependable, Flexibility, Intelligence, Energetic and Organized.

Computer Skills

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• Intermediate computer skills

Physical Requirements

• Continuous sitting.
• Frequent use of computer (repetitive fine hand manipulation).
• Occasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.