Assessment Manager

• Lead, coach and develop the Packaging Team, setting clear expectations for productivity, quality, queue discipline and stakeholder service.
• Manage daily workflow, work allocation and queue priorities to ensure files progress efficiently and agreed service levels are met.
• Oversee packaging quality across the team, including completeness standards, handoff notes, submission readiness and control discipline.
• Act as the first escalation point for complex files, missing documents, clarification issues, ageing items and stakeholder concerns before handoff to assessment.
• Partner closely with origination, operations and third-party stakeholders to align on requirements, handoff standards, status visibility and feedback loops.
• Drive a clear operating rhythm across the team, including daily queue reviews, weekly quality and workload reviews, and launch-period issue resolution.
• Support the setup and ongoing refinement of SOPs, checklists, readiness criteria and team controls as the function matures.
• Track and report on service performance, rework themes, file ageing, quality outcomes and launch risks to relevant Manila and Australian stakeholders.
• Remain hands-on in the workflow where required, assisting with triage, packaging review and priority files during peak periods.
• Ensure the team operates within defined scope, focusing on pre-submission packaging rather than credit decisioning or broader product and policy ownership.
• Proven experience leading or supervising an operations, mortgage processing, loan packaging or pre-assessment team.
• Strong understanding of residential home loan documentation, submission preparation and quality control, ideally including self-employed application complexity.
• Strong understanding of credit policy and credit risk concepts.
• Demonstrated ability to manage queues, balance workload and improve throughput without compromising quality.
• Experience coaching team members, lifting capability and managing performance in a structured operational environment.
• Strong stakeholder management skills with the ability to work effectively across origination, assessment and support teams.
• High attention to detail with sound judgement in identifying missing information, inconsistencies and submission risks.
• Clear written and verbal communication skills, including concise file notes, status updates and escalation summaries.
• Comfort working in a fast-paced environment with evolving processes, launch activity and continuous improvement priorities.
• Good understanding of role boundaries, with the ability to enforce process discipline while avoiding credit decisioning responsibilities.
• Experience in Philippine people leadership, workforce management and performance management is preferred.

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values:  We Are Stronger United; Act Like You Own It; and Keep Home Loans Human . Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.