Customer Service Representative

Schweitzer Engineering Laboratories is seeking a Customer Service Representative to support our Northeast region! We are looking for a values-driven, positive, and motivated professional who will strive to give the best service to our awesome customers.

As a Customer Service Representative, a typical day might include the following

• Provide world-class customer care to both internal and external customers.
• Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
• Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
• Complete and pass required customer service certifications.
• Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems

This job might be for you if you have

• A minimum 1 year of customer service experience
• An Associate's degree or related business experience
• Strong computer skills
• The ability to learn concepts and technical details of products
• The ability to work cooperatively in a team environment
• The ability to travel up to 10%

Location

• We are open to this position being located in either our King of Prussia, PA or Nashua, NH offices.
• Competitive pay. Superior benefits. Inspiring work.
• People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Salary Information

Pay range for position is $26.75 - $32.00 per hour. We base our starting pay offer on job-related factors such as candidate experience, training, knowledge, and skills.

Communication with Applicants

• We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at careers@selinc.com .
• SEL is an Equal Opportunity Employer: Vets/Disabled.