Growth & Patient Engagement Executive (Contact Center)

Metabolic is hiring a Growth & Patient Engagement Executive to drive patient acquisition, appointment bookings, and package sales through structured communication and disciplined CRM follow-up.

This role combines sales, patient engagement, appointment coordination, and customer service , with a strong focus on converting inbound and outbound leads into confirmed clinic visits and paid care programs , while ensuring a premium patient experience.

What You’ll Do

Lead Conversion & Sales

• ● Convert inbound, WhatsApp, missed calls, and outbound leads into appointments
• ● Follow up consistently with new, warm, and aged leads
• ● Present services and packages clearly and close patients confidently
• ● Handle objections (pricing, timing, insurance, competition) professionally

Patient Communication & Support

• ● Act as the first point of contact across phone, WhatsApp, and CRM
• ● Provide accurate, clear information on services and treatment options
• ● Ensure every patient interaction is handled with professionalism and care
• ● Support resolution of queries, concerns, and follow-ups efficiently

Appointments & Retention

• ● Schedule, confirm, and manage patient appointments
• ● Reduce no-shows through proactive reminders and follow-ups
• ● Support rebooking and long-term patient retention

CRM & Discipline

• ● Maintain accurate CRM records and pipeline updates
• ● Track all follow-ups, outcomes, and patient interactions
• ● Ensure strong CRM hygiene and data accuracy across all leads
• ● Support reporting on bookings, conversions, and revenue performance

Key Performance Indicators (KPIs)

• ● Lead response time (speed-to-lead)
• ● Lead-to-appointment conversion rate
• ● Appointment show-up rate
• ● Package / membership conversion rate
• ● Monthly revenue contribution
• ● Follow-up completion rate
• ● CRM accuracy and pipeline hygiene
• ● Resolution time for patient queries and issues

What We’re Looking For

• Experience in sales, telesales, customer service, or patient coordination
• Strong communication and persuasion skills (phone & WhatsApp)
• Confident handling objections and working toward targets
• Experience using CRM systems and structured follow-up processes
• Healthcare, wellness, or clinic experience is a strong advantage
• Highly organized, proactive, and results-driven mindset

Education & Language

• Bachelor’s degree preferred
• Native-level English required
• Arabic is a strong advantage