About The Role

Receive documents. 
Prepare customs entries in Customs ware. 
Understand the elements of the Import & export customs SOP. 
Ensure accurate and timely data entry into operating systems. 
Ensure timely customs clearance of shipments. 
Monitor customs clearances and communicate with Customers. 
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. 
Meet KPI standards, as per the company’s procedures 
Ensure smooth and timely freight process flow 
Interact with our customers in arranging their shipments, meeting customer service standards. 
Understand department process flow, and looking for best practices to improve operational efficiency and productivity 
Overseas communications, timely responses to emails and requests (internal and external) 
Escalation of problems to Management when necessary  
Attend training classes when required and meet company standards of 52 hours training per year per employee. 
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin
Understanding of ocean, road and air documentation process
Effective interpersonal skills
Pro-active approach, strong organizational and computer skills
Good computer skills (MS Excel, MS Word)
Fluent in English