Operations Coordinator

The Operations Coordinator (Ops Coordinator) plays a vital role in supporting operational excellence across the clinical enterprise. The Ops Coordinator will troubleshoot a range of IT issues, assist in asset tracking for onboarding/offboarding staff, and collaborate with department vendors.

This position is also responsible for coordinating the facility onboarding/offboarding process, including distributing all related communications. In addition, the Ops Coordinator will provide EMR support and reporting, and other duties as assigned.

Essential Job Functions & Responsibilities

-

-

Assist in troubleshooting a range of IT issues (MS Office suite, EMR systems, Apple products, etc.) with offsite & onsite employees, and aid in managing the workflow of support tickets to the IT helpdesk.

-

Collaborate and communicate effectively with all onsite and offsite employees, vendors, and client facilities, including providing guidance on operational processes to offsite clinical staff.

-

Track and manage vendor invoices to ensure accuracy in billing.

-

Coordinate and manage the completion of weekly and monthly collaborative agreement QA reviews.

-

Assist in d esigning and maintaining clear operational processes and guides to ensure consistency of operations .

-

Coordinate project activities and track progress to ensure timely completion.

-

Analyze operational data and provide insights for decision-making.

-

Assist with clinician licensing as needed.

-

Collaborate with President & COO and entire Ops team on special projects.

-

Perform other duties as required .

-

The Ops Coordinator agrees to work as reasonably scheduled by Company

-

Services provided by the Ops Coordinator shall be performed at the Company ’ s corporate office.

-

High School diploma required ; Bachelor’s Degree preferred

-

2 + y ears of corporate experience

-

Minimum 1 year healthcare industry experience required

-

Experience working within a medical, behavioral health, or customer support a plus

-

Strong Excel skills required

-

Ability to troubleshoot issues with Outlook, Adobe, Apple Products, SharePoint, Excel, and Teams is preferred.

-

Very strong written and verbal communication skills

-

Ability to deal with ambiguity; resilient and adaptable

-

Ability to multi-task and meet deadlines

-

Able to identify and resolve problems in a timely manner ; gather and analyze information skillfully

-

Strong customer service skills; cooperative and willing to assist others

-

High level of attention to detail

-

Maintain confidentiality regarding business and personnel matters; demonstrate discretion in interactions with company personnel.

-

Independent thinking and ownership of assigned projects

-

Able to pass background testing, including motor vehicle record review and drug screening.