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TS
Trainer - Retail (Centris, QC)
Tasq Staffing Solutions, Inc. · Quezon City, Metro Manila, Philippines
About The Role
Schedule: SHIFTING 24X7
Qualifications
- Bachelor’s Degree
- 1 year experience as Trainer in contact center Monitoring and reporting on the effectiveness of training programs and implementing remediation programs.
- Completes certification courses prior to conducting first training session.
- Adheres to Agent and/or Representative training schedule and curriculum.
- Delivers training assessments to trainees.
- Train the New entrants on Process & Product knowledge.
- Analyze the Coaching / Training needs of the new entrants & support them in delivery.
- Conduct refresher/remedial training
- Support floor Training Initiatives: Resolution & Communication /Vitality Training.
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