Behavioral Health Outpatient Scheduler

Responsibilities

• Respond to scheduling assignments, and provide courteous assistance to clients, families, clinicians, and referral sources.
• Schedule, cancel, and reschedule outpatient behavioral health appointments while maintaining accurate provider calendars.
• Confirm appointment details, communicate changes promptly, and help manage cancellations, waitlists, and urgent scheduling needs.
• Collect and update client demographic, insurance, referral, and contact information in the electronic health record or scheduling system.
• Coordinate with clinicians and front desk staff to support efficient daily operations and timely access to care.
• Maintain confidentiality and handle client information in accordance with HIPAA and agency policies.
• Assist with general front desk duties, including check-in support, messages, documentation follow-up, and other administrative tasks as needed.
• Provide a calm, professional, and welcoming experience for clients seeking behavioral health services.

Requirements

• High school diploma or equivalent required; additional administrative or healthcare training preferred.
• Prior experience in medical scheduling, behavioral health, outpatient services, front desk operations, or customer service strongly preferred.
• Strong communication, organization, and multitasking skills.
• Comfortable using phones, email, scheduling systems, and electronic health records.
• Ability to remain professional, patient, and compassionate in a fast-paced environment.
• Excellent attention to detail and ability to maintain accurate records.
• Knowledge of HIPAA and confidentiality expectations preferred.