Technology Service Engineer (BA)

Who We Are

• The GlobalLink Technology Services Engineering team provides TransPerfect’s customers and internal teams with
• excellent technical assistance on the GlobalLink suite of products.

What You Will Be Doing

• Build advanced understanding of GlobalLink technologies
• Monitor and respond to user queries via the ticketing system
• Troubleshoot technical issues related to GlobalLink products
• Manage and generate licenses for some GlobalLink applications
• Work in collaboration with our development team and product owners reporting bugs and tracking issues in the ticketing platform
• Document issues internally for future reference using existing templates
• Post and maintain information related to GlobalLink, customer requirements, or support procedures on the Intranet
• Train and guide less experienced colleagues on GlobalLink and other applications
• Assist in creating training materials for new and existing software and procedures
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor