About The Role

Onboarding & Program Delivery: Lead end-to-end onboarding for new hires, including training on tools, processes, and role-specific skills.
Training & Development: Design and enhance training programs to address skill gaps and support employee growth through coaching and upskilling.
Performance Support & Evaluation: Monitor onboarding and training effectiveness through metrics, assess learner performance with feedback, and refine programs based on data and business priorities.
Process Improvement & Documentation: Standardize onboarding and training for consistency and scalability and to update training materials and knowledge bases.
Stakeholder Collaboration: Collaborate with HR, Sales, and Operations to align training with business goals and serve as the onboarding support contact.

Bachelor's Degree required
Excellent English communication
At least 5 years experience in contact center (B2B/SaaS)
At least 3 years tenure in Training
Strong analytical skills with experience in tracking training effectiveness and KPIs.
At least 3 years of experience in training, onboarding, learning & development, or related roles.