[IN] Customer Success Trainee

Bangalore, India

• Innovate with Benchmark Gensuite as a Customer Services Trainee
• Are you ready to innovate in the future? At Benchmark Gensuite, we innovate the future every day by
• providing our customers with Environmental, Social & Governance (ESG) best-practice digital
• transformation software solutions! From our incredible team members & leadership and the collaborative
• spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like
• artificial intelligence, machine learning, and IoT, a career at Benchmark Gensuite means using your skills
• to develop fresh ideas and initiatives. Our global employees work together seamlessly, combining our
• collective creativity and passion to meet and exceed our customers' expectations.
• We work with incredible brands like General Electric and Whirlpool among many others that trust our
• solutions & services.

Benchmark Gensuite Benefits

• We offer all our full-time employees a competitive package of compensation and benefits, including
• vacation and paid-time-off; Company-sponsored group healthcare, and life insurance plans. We also pride
• ourselves on our friendly, accepting work atmosphere. Plus, our team events and office-wide initiatives
• keep us feeling invigorated and ready to tackle any challenge.
• About Benchmark Gensuite…
• Benchmark Gensuite develops and deploys innovative software solutions for companies in every industry
• and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESGTM |
• Powered by Gensuite® has a mission to become the digital benchmark of enterprise operational risk,
• compliance, and sustainable business management systems. Our 65+ powerful web-based applications
• and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice
• process functionality, flexible configurations, and powerful extensions. For over two decades, we’ve
• helped companies manage safe & sustainable operations worldwide, with a focus on fast return on
• investment (ROI), service excellence, and continuous innovation. Over 1.5 million users trust Benchmark
• ESGTM | Gensuite® with their Environmental, Social, & Governance (ESG) software system needs, and we
• are proud to offer solutions inspired by our users and created for worldwide leaders.

Benchmark Gensuite Subscribers

Worldwide: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds,

Wayfair, Whirlpool

Responsibilities

• Gathering & understanding requirements from the customers
• Drafting Business Requirement Documentation (BRD) for project specifications related to
• business analysis
• Provide application and functional support to Benchmark customers.
• Communicate business requirement specifications to the development team and work with them
• to scope the feasibility of required change; communicate the same to customers.
• Participate in the User Acceptance Testing for various updates in Benchmark applications if
• required
• Troubleshoot/escalate the user inquiries timely via email, phone, or other tracking tools

Qualification & Experience

• B.E/B.Tech degree in information science/computer science fields
• Good knowledge in SQL
• Excellent written and verbal communication skills
• Good at time management skills
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word

Questions about the position? Please contact us at [email hidden]